Know your air passenger rights and get a compensation from the airline for your delayed or cancelled flight

Each passenger can claim up to €600. And can also receive ticket refund/rerouting and airport expenses.

Air passenger rights

Regulation 261/2004 of the European Parliament and of the Council, togheter with some posterior laws and judgements protects passengers against most travel problems. Not surprisingly, many airlines try by all means to avoid paying whatever. And it’s as easy as just saying “NO” because most passengers are not able to argue back their legal or technical arguments, and will surely not proceed in Court. That’s why expert claiming companies like Aireclaim are the airline’s nightmares, being so successfull while defending passengers rights.

The European Union regulation 261/2004:

is intended to passengers who suffer delayed or cancelled flights, or boarding denial due to overbooking;
applies to all EU air passengers, no matter their nationatility and home country, children included;
provides a compensation of €250, 400€ or €600 per passenger;
forces the airline to provide care and assistance to passengers such as hotel, taxi, food, rerouting;
offers the right to withdraw from a flight if it is cancelled or delayed more than 5 hours;
obliges airlines to inform their passengers about flight delays and cancellations, and their rights.

Who does the EC Regulation 261/2004 apply to?

It doesn’t matter whether the passengers are

The right to care

If you are at the airport waiting for your flight and more than 2 hours have passed since the scheduled departure time (either because your flight is delayed or because it has been cancelled and you are waiting for a new one), the airline must provide refreshments. Also food according to the part of the day.
In case you have to stay overnight, the airline must provide also accommodation, as well as transportation to and from the airport. And also whatever you need for the night, like medicamenta, underware, phone charger, etc.
If the airline “forgets” this, you can buy it yourself and later ask for a refund using Aireclaim’s services.
You are entitled to a refund as long as you present the receipts and your expenses are necessary and reasonable.

The airline is obliged by the EU 261/04 regulation to take care of you

Two free phone calls
E-mail or free fax
Free meals and drinks
Hotel accommodation
Transportation to or form airport
Rerouted solution or refund

The right to rerouting or refund

The rerouting / refund right is due in case of flight cancellation .
You have the right to be refunded or rebooked without extra costs (not necessarily by air) as soon as possible or at another time if you prefer, either to the final destination or to the original airport of departure). This right is deployed after 5 hours departure delay if you ask to leave the flight, or upon earlier initiative of the airline. You have the choice between being refunded or rerouted using the alternative offered by the airline. In this case, the airline will pay all care expenses until you reach your destination, unless you refuse their alternative and choose to postpone your flight.
Extra payments shall never be demanded. In case of class downgrade a partial ticket refund is due.
If the trip lost its purpose you can ask to be delivered back to your original airport at no extra cost and receive refund for the unused flights.
Or you can ask to change the unused flights to another day.
If your booking includes more connected or return flights, these rules apply to all, as a set.
After this right is used, no more “care” is due (as also after arrival to the last destination in the booking).

The right to compensation

Consists of a cash payment (not vouchers) in case of 3+ hour flight delay (upon arrival) or cancellation (unless informed at least 14 days before). The amount is 250, 400 or 600 euros (or half in a few cases) for each person, and depends on the flight distance.
This right does not aplly if the airline cannot be blamed for the problem. Examples: bad weather, volcano ashes, terrorism, air traffic control orders, labor strikes (except those inside the airline). However compensation is due in case of technical or operational issues (ex: blown tire, bird strike, crew illness).

Airline delay

For airline delays, you are entitled to compensation if you arrived at its destination 3 or more hours late.

Airline cancellation

For airline cancellations, your are eligible for financial compensation if it has been cancelled less than 14 days prior to departure.

Misconnection

Flight compensation is due even if a small delay in the first flight causes you to miss the next one, provided that you arrive more than 3 hours late after rerouting and all the flights belong to the same booking .

Boarding Denial

In case of boarding denial due to overbooking, you're entitled to compensation plus the replacement flight, plus food and hotel until you reach your destination. Not if the fault is yours, missing documents or arriving late to the gate.

How much the airline has to pay you

Up to 1500 km

250€

From 1500 km to 3500 km

400€

More than 3500 km

600€

How to claim your rights

Check if you are entitled

Enter your flight details and check the amount of the compensation, if any.
Add your own food/hotel expenses.

Submit your claim now

Fast, no bureaucracy, no cost.
Airlines usually refuse to pay, so let the experts do all work and pay all expenses.

Get your money

Wait a few weeks and relax. When the airline pays, 75% is for you and 25% is for us. No win, no fee.

What people say about us

Greatest company ever! They made everything step by step with minimal efforts from me, and i have been compensated. Great work guys

George Diakow

From Google reviews

It really works! My flight was delayed for more than 3 hours with no good reason. At that moment, I thought I had very low chance to claim my money. But aireclaim has done an excellent job. Whitout them I probably would never have gotten my money back. You are the best, thank you!

Maja Kocic

From Google reviews

Great work. Got my compensation in 2 cases of Vueling flights with delays over 3 hours. First case took 2 or 3 months until I got the money, and the second case took only one month. Will definitely contact them again if needed.

Filipe Amaral

From Google reviews

Check the Air Passenger Blog

by Craig Godspeed HOW AIRECLAIM CAN HELP YOU CLAIM YOUR FLIGHT COMPENSATION

by Craig Godspeed THE AIRLINE IS ON STRIKE. CAN I STILL CLAIM COMPENSATION FOR MY DELAYED OR CANCELLED FLIGHT?

by Craig Godspeed WHAT ARE EXTRAORDINARY CIRCUMSTANCES WHEN A FLIGHT IS DELAYED OR CANCELLED?

by Craig Godspeed EU 261/04 RIGHTS FOR FLIGHT COMPENSATION: THE COMPLETE GUIDE

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About Aireclaim

Aireclaim is an European company ruled by the laws of the European Union, with a long experience in the consumer rights protection field, providing information and support to air passengers and enforcing their rights.

Abiding to high professional standards and hard work, along the past years Aireclaim helped many thousands travellers getting legal compensation due to flight disruptions and conquered a very positive image as a highly trustful and reliable firm.

Aireclaim is funded by the European Union through the Norte Portugal Regional Operational Programme (NORTE 2020), under the PORTUGAL 2020 Partnership Agreement, via the European Regional Development Fund (ERDF) with the purpose of the internationalization and promotion of the company, disseminating and expanding its consumer defence services in all countries of the European Union, in order to enhance its exports and turnover.

The company is committed exclusively to this area of operation and its workforce includes international lawyers, pilots and other highly qualified collaborators, so it can provide a great level of specialization, competence and success.