Regulation 261/2004 of the European Parliament and of the Council, togheter with some posterior laws and judgements protects passengers against most travel problems. Not surprisingly, many airlines try by all means to avoid paying whatever. And it’s as easy as just saying “NO” because most passengers are not able to argue back their legal or technical arguments, and will surely not proceed in Court. That’s why expert claiming companies like Aireclaim are the airline’s nightmares, being so successfull while defending passengers rights.
If you are at the airport waiting for your flight and more than 2 hours have passed since the scheduled departure time (either because your flight is delayed or because it has been cancelled and you are waiting for a new one), the airline must provide refreshments. Also food according to the part of the day.
In case you have to stay overnight, the airline must provide also accommodation, as well as transportation to and from the airport. And also whatever you need for the night, like medicamenta, underware, phone charger, etc.
If the airline “forgets” this, you can buy it yourself and later ask for a refund using Aireclaim’s services.
You are entitled to a refund as long as you present the receipts and your expenses are necessary and reasonable.
The rerouting / refund right is due in case of flight cancellation .
You have the right to be refunded or rebooked without extra costs (not necessarily by air) as soon as possible or at another time if you prefer, either to the final destination or to the original airport of departure). This right is deployed after 5 hours departure delay if you ask to leave the flight, or upon earlier initiative of the airline. You have the choice between being refunded or rerouted using the alternative offered by the airline. In this case, the airline will pay all care expenses until you reach your destination, unless you refuse their alternative and choose to postpone your flight.
Extra payments shall never be demanded. In case of class downgrade a partial ticket refund is due.
If the trip lost its purpose you can ask to be delivered back to your original airport at no extra cost and receive refund for the unused flights.
Or you can ask to change the unused flights to another day.
If your booking includes more connected or return flights, these rules apply to all, as a set.
After this right is used, no more “care” is due (as also after arrival to the last destination in the booking).
Consists of a cash payment (not vouchers) in case of 3+ hour flight delay (upon arrival) or cancellation (unless informed at least 14 days before). The amount is 250, 400 or 600 euros (or half in a few cases) for each person, and depends on the flight distance.
This right does not aplly if the airline cannot be blamed for the problem. Examples: bad weather, volcano ashes, terrorism, air traffic control orders, labor strikes (except those inside the airline). However compensation is due in case of technical or operational issues (ex: blown tire, bird strike, crew illness).
Up to 1500 km
From 1500 km to 3500 km
More than 3500 km
Aireclaim is an European company ruled by the laws of the European Union, with a long experience in the consumer rights protection field, providing information and support to air passengers and enforcing their rights.
Abiding to high professional standards and hard work, along the past years Aireclaim helped many thousands travellers getting legal compensation due to flight disruptions and conquered a very positive image as a highly trustful and reliable firm.
Aireclaim is funded by the European Union through the Norte Portugal Regional Operational Programme (NORTE 2020), under the PORTUGAL 2020 Partnership Agreement, via the European Regional Development Fund (ERDF) with the purpose of the internationalization and promotion of the company, disseminating and expanding its consumer defence services in all countries of the European Union, in order to enhance its exports and turnover.
The company is committed exclusively to this area of operation and its workforce includes international lawyers, pilots and other highly qualified collaborators, so it can provide a great level of specialization, competence and success.