Get a compensation from the airline for your delayed flight

For airline delays, each passenger is entitled to compensation if the flight arrives at its destination 3 hours late or more, plus expenses with food and beverages and, if needed, transportation and hotel accommodation.

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Flight delay rights

Flight delays affect hundreds of people every day. However there are laws protecting your rights if the the airline is faulty – and if the delays are more than 3 hours. Passenger Rights in the European Union are ruled by  Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. This Regulation establishes rules on compensation and assistance to passengers who experience flight problems. Other laws, regulations and Court judgements expanded or clarified those rights. Each EU country cant have his own laws that cannot refute or even reduce the Consumer Rights provided by EC 261/2004 Regulation.

Rules for compensation

1

How much delay:

When a flight is delayed you have the right to compensation if the delay is longer than 3 hours upon arrival. You also have the right to care: for every 2 hours delay some beverage and food should be offered to passengers. Whatever the reason, the airline must take care of you while you’re waiting for your flight, until you reach your final destination. This includes food, hotels, and transport.

2

Entitled flights:

– If your flight was inside the EU; – If your flight arrived in the EU from outside and was operated by an EU airline; – If your flight departed from the EU to a non-EU country; – If you have not already received benefits for this flight problem under similar laws of a non-EU country. Besides EU countries, Swiss, Norway and Iceland also adhered to this regulation. Other countries might have similar regulations (Canada, India, USA, Turkey and others) but they are not covered by our services. All passengers have these rights, even those that are not EU citizens and/or live outside the EU.

3

Extraordinary circumstances:

You can claim compensation provided that the delay was not caused by “extraordinary circumstances” such as: – Air traffic control decisions; – Political instability; – Adverse weather conditions; – Natural fenomena like vulcanos; – Security risks;
– Terrorism; – Strike action, if outside the airline personnel.

Examples of situations that provide you a compensation

Airline operational issues

The airline had to cancel the flight because of a problem related to the crew's planning, documents, cargo or fuel loading, etc

Airplane technical issues

It is the most frequent. Something is broken on the plane and needs to be repaired. Includes accidents like bird or stairs strike or blown tire.

Airplane rotation issues

The airline cancelled the flight due to previous delays or cancellations that hindered the normal operation of the aircraft.

Crew strike

Labour disputes inside the airline because the solution depend on the airline's management.

How much the airline has to pay you for a delayed flight?

Up to 1500 km

250€

1501 km to 3500 km

400€

More than 3500 km

600€

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How to claim your rights

1

Check if you are entitled

Enter your flight details and check the amount of the compensation. Quick, easy, no bureaucracy, no cost.

2

Submit your airline claim

Let the experts do all work and pay all expenses, even Court and lawyers.

3

Get your money

Just wait and relax. When we win 75% is for you and 25% is for us. No win, no fee.

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About Aireclaim

EU261-04 European Union Flight Compensation Regulation

Suported and audited by the European Union

Helps thousands of passengers everyday

Trustful service and high success rate

What people say about us

five-star-service
Greatest company ever! They made everything step by step with minimal efforts from me, and i have been compensated. Great work guys
George Diakow
From Google reviews
five-star-service
It really works! My flight was delayed for more than 3 hours with no good reason. At that moment, I thought I had very low chance to claim my money. But aireclaim has done an excellent job. Whitout them I probably would never have gotten my money back. You are the best, thank you!
Maja Kocic
From Google reviews
five-star-service
Great work. Got my compensation in 2 cases of Vueling flights with delays over 3 hours. First case took 2 or 3 months until I got the money, and the second case took only one month. Will definitely contact them again if needed.
Filipe Amaral
From Google reviews
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MORE BLOG POSTS HERE

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About Aireclaim

Aireclaim is an European company ruled by the laws of the European Union, with a long experience in the consumer rights protection field, providing information and support to air passengers and enforcing their rights.

Abiding to high professional standards and hard work, along the past years Aireclaim helped many thousands travellers getting legal compensation due to flight disruptions and conquered a very positive image as a highly trustful and reliable firm.

Aireclaim is funded by the European Union through the Norte Portugal Regional Operational Programme (NORTE 2020), under the PORTUGAL 2020 Partnership Agreement, via the European Regional Development Fund (ERDF) with the purpose of the internationalization and promotion of the company, disseminating and expanding its consumer defence services in all countries of the European Union, in order to enhance its exports and turnover.

The company is committed exclusively to this area of operation and its workforce includes international lawyers, pilots and other highly qualified collaborators, so it can provide a great level of specialization, competence and success.

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