Privacy Policy

General Data Protection Regulation – GDPR

We comply with all regulations related to privacy, so under GDPR we must inform you some facts about your personal data and you are confirming that you agree with these terms when you accept the initial message that appears the first time you enter our site.

This website is for information only. If you want to make a claim you will be redirected to the main site In this website,, in our form you will NOT provide personal data in order to check if you are entitled to compensation. You only type flight data and it is processed locally, NOT uploaded.
Next, in case you decide to file a claim, obviously you must provide us some basic data like name, email and personal flight details like your booking code or ticket number.
Your signature is drawn locally and is sent to our server only after your final confirmation. Only the global signed document is sent, not the signature drawing.
Later you will also be asked to inform us about your bank iban so that we can process your payment.

We will keep your data in our servers for 5 years to allow an audit from the authorities.
We will use this data only to claim to the airline and we might share it also with some courts, lawyers or aeronautical enforcement bodies. In some cases we might transfer your process to another claiming company and in such case you will be informed and allowed to refuse.
You have the right to ask us about the contents of your file and correct it.

We will never use personal data for advertisement or any other purpose not mentioned here.

In case you do not approve these conditions, we cannot perform our job, so you must NOT send us your personal data, meaning NOT file a claim.


Use of cookies

This website complies to all CE  laws and requirements for user privacy.

This website uses cookies to better your experience while visiting the website.  It uses a cookie control system allowing you on your first visit to accept the use of cookies. This complies with legislation requirements for websites to obtain explicit consent from users.
In case you wish to deny the use and saving of cookies, you should take necessary steps within your web browsers security settings to block all cookies from this website and its external serving vendors.

The software that we use is provided by Google Analytics and Facebook Pixel, which uses cookies to track visitor usage. The software will save a small cookie to your computer in order to monitor your engagement and usage of the website. It uses its own ID code and it will never store, save or collect personal information. You can read Google’s privacy policy here for further information [ ].

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